Frequently Asked Questions

What services do you provide?

We provide embroidery, screen printing, laser engraving, vinyl heat press and digital printing. We do not sew, make alternations or repairs to clothing.

How do I get a quote?

If you have found an item(s) on the website you’d like a quote on, simply use the ‘get a quote‘ form on the website. You can also contact us by phone for a quote at 519-948-0049.

How can I place an order?

Due to COVID-19 we are accepting orders by email and phone only. Please email or phone in your request. You will receive pricing information and a proof prior to production. All artwork is subject to client approval before any order is processed. Upon approval, you will be required to pay for your order by credit card, PayPal or e-transfer. You will receive an email confirmation or a phone call when your order is ready for curbside pick up or shipping if arrangements have been made.

Do you embroider, print or engrave on customer provided goods?

For the health and safety of our staff, due to COVID-19 concerns we are no longer able to accept orders on customer supplied goods. We are sorry for this inconvenience.

Do you have minimum quantities?

Yes. You can find the minimum quantity information under each tab located under services on our website.

How do arrange pick-up or delivery of order?

Orders must be scheduled for curbside pickup during business hours.

Shipping is also available. Please contact us for shipping & delivery quote.

What file formats do you accept?

Bitmap images: TIFF, JPEG, PSD @ min. 300dpi

Vector images: EPS, Illustrator (AI) or CorelDraw

Embroidery Files: Melco OFM, DST, CND

How do I return defective merchandise?

Claims for receipt of defective merchandise must be reported within 14 days of invoicing & will be inspected for misuse & handled as per our guarantee policy. We cannot accept responsibility for items that are ordered by the customer in an incorrect size.